FREQUENTLY ASKED QUESTIONS
Can't find your answer? Email support@hesre.com
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Please also refer to our return policy.
Do you offer free shipping?
Yes, every Hesre order ships free across the United States. No minimum spend and no surprise conditions. We simply believe getting your parcel should feel easy.
When will I get my order?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you'll receive a tracking link so you can follow it the whole way home. Please also refer to our shipping policy
Do you accept exchanges?
Yes, exchanges are very welcome. Let us know what you'd like to swap by writing to support@hesre.com and we'll help you find the right piece.
How do I choose the right size?
Our pieces are designed with a modern, relaxed silhouette tailored for effortless layering. We recommend taking your true size for a standard fit. If you prefer an oversized look or plan to layer heavy knitwear underneath, you can size up. Check our detailed size guide on each product page for exact measurements.